1. Introduction
These Terms and Conditions, along with the documents mentioned below ("Terms"), apply to the use of WillBet ("Website") and its related services (collectively, the "Service").
You should read these Terms carefully as they contain important information about your rights and obligations regarding the use of the Website and form a legally binding agreement between you, our customer ("Customer"), and us. By using this Website and/or accessing the Service, whether as a guest or a registered user with an account ("Account"), you agree to comply with these Terms, including any amendments that may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
In addition to these Terms, your use of the Website and Services is subject to our Privacy Policy, which you should review before using the Website or Services.
Your use of the Services is also governed by all additional rules applicable to the Services, including, but not limited to, our Responsible Gaming Policy and KYC Policy, each of which we may update from time to time. The Privacy Policy, Responsible Gaming Policy, and KYC Policy are incorporated into these Terms by reference and form an integral part of them.
You are not allowed to register on the Website or use our services if you are a resident of the following countries or regions: Aruba, Australia, Bonaire, Brazil, Canada (including Ontario), Curaçao, France, Iran, Iraq, Netherlands, Saba, Spain, Sint Maarten, Statia, the United States of America or its dependent territories, and the United Kingdom.
We reserve the right to refuse customers from any other countries beyond those listed above at our sole discretion.
WillBet.ai is owned and operated by Novisoft N.V., a company registered in Curaçao under company number 163608, with a registered address at Zuikertuintjeweg Z/N, Curaçao. Novisoft N.V. is licensed and regulated by the Curaçao Gaming Control Board (GCB) under license number 0GL/2024/1394/0725, issued on November 11, 2024. Trust Services is represented by the IGA Group.
2. General Provisions
2.1 We reserve the right to revise and amend these Terms (including any referenced documents) at any time. You should periodically visit this page to review the Terms. Amendments will be binding and take effect immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website after such publication will constitute acceptance of the revised Terms. Any unsettled bets before the revised Terms take effect will be governed by the previously existing Terms.
2.2 The Company reserves the right to add additional games that are not licensed or regulated by the Curaçao Gaming Authority. Such games will be clearly marked during gameplay. Regardless of the games played, all deposits and withdrawals remain the sole responsibility of the Company, and the Company assumes full responsibility for managing the user's account funds.
2.3 You fully understand and agree to comply with the provisions outlined in this document, which may be updated by Us from time to time.
2.4 WillBet reserves the right to amend this Agreement at any time, with or without notice.
2.5 The rules and explanations regarding the games available on the Website are incorporated into these Terms by reference.
2.6 By accepting these Terms and Conditions, you confirm that you are aware of and understand the rules of the games offered on the Website. You may independently review the theoretical payout percentage for each game.
2.7 Some games may not be available in certain jurisdictions, as required by the policies of game providers, which may change from time to time.
3. Changes to Terms and Conditions
The current Terms and Conditions may be modified by the Company as necessary. The Company will notify players of any significant changes. However, we also recommend that you regularly visit the Terms and Conditions page to check for updates.
If the Terms and Conditions undergo significant changes, you must reconfirm your acceptance before the changes take effect.
4. Obligations
By visiting, opening an account, and using this Website, you confirm and guarantee that online gambling is legal and permitted in the jurisdiction where you are located, and that you will not use the Website while residing in or temporarily staying in a jurisdiction where the Website's use is prohibited.
At all times while accessing the Website and using the Service, you acknowledge that:
4.1 You are at least 18 years old or have reached the legal gambling age permitted by the laws applicable to you. We reserve the right to request proof of age at any time.
4.2 You have the legal capacity to enter into a binding agreement with us. You must not access the Website or use the Service if you are legally incapacitated.
4.3 You are not allowed to register on the Website or use our services if you are a resident of the following countries or regions: Aruba, Australia, Bonaire, Brazil, Canada (including Ontario), Curaçao, France, Iran, Iraq, Netherlands, Saba, Spain, Sint Maarten, Statia, the United States of America or its dependent territories, and the United Kingdom.
We reserve the right to refuse customers from any other countries beyond those listed above at our sole discretion.
4.4. When attempting to open an account or use the Website, the player is responsible for verifying whether gambling is legal in their specific jurisdiction.
4.5. You are an authorized user of the payment method you use, and all funds in your account and used within the Services are legitimate.
4.6. You must make all payments to us in good faith and must not attempt to cancel a completed payment or take any actions that would result in the cancellation of such payment by a third party.
4.7. When placing bets, you may lose some or all of the money deposited into the Service under these Terms, and you bear full responsibility for this loss.
4.8. When placing bets, you must not use any information obtained in violation of applicable laws in the country where you were located at the time of placing the bet.
4.9. You are not acting on behalf of any other party or for any commercial purposes but solely on your own behalf as a private individual for personal purposes.
4.10. You must not attempt to manipulate any market or element of the Service in bad faith or in a manner that negatively affects the integrity of the Service or us.
4.11. You must act in good faith in relation to the use of the Service at all times and for all bets placed using the Service.
4.12. You or, if applicable, your employees, employers, agents, or family members are not registered as an Affiliate in our Affiliate Program.
4.13. When using WillBet at any time, you agree to provide us only with truthful, real, and objective data by default and upon our request.
4.14. You understand the volatility of the cryptocurrency market and accept the possibility of changes in the value of your currency/currencies while waiting for withdrawal or while your withdrawal is being processed by our Risk Department.
4.15. You are a mentally competent individual and do not suffer from gambling addiction. If a person with such a problem accesses the Website, the responsibility lies solely with them.
4.16. You agree not to use third-party software in any WillBet division and not to exploit any gaming/functional errors found on the platform.
4.17. You guarantee that all information you provide to us from the moment of registration and throughout the duration of this agreement is truthful, complete, and correct, and that you will immediately notify us of any changes to such information.
4.17.1. You confirm your understanding that the information entered during registration and in the course of using the Service cannot be changed at your discretion. To change any information, you must contact customer support. WillBet may request any documents for KYC verification at its sole discretion to modify any information.
4.18. You guarantee that you will not use our services while being in any jurisdiction that prohibits placing and/or accepting online bets and/or playing casino games and/or real-time games.
4.19. You also guarantee that:
- You participate in the Services on your own behalf and not on behalf of any other person.
- You are solely responsible for reporting and accounting for any applicable taxes in accordance with the relevant laws for any winnings you receive from us.
- You are solely responsible for any applicable taxes that may be payable on cryptocurrency received through your use of the Service.
4.20. The user is required to communicate appropriately with other users in WillBet chats. The user agrees not to insult other users in chats or in any other public manner. The user agrees not to insult the WillBet platform or its team in any way. The user is prohibited from writing, discussing, or commenting on racist, religious, and political topics on the platform. The user agrees not to post illegal content, including but not limited to profanity, offensive statements, pornography, drugs, weapons, and violence.
4.20.1. The user agrees to communicate politely with the WillBet platform's support team. Any display of disrespect, insults, humiliation, or other aggressive behavior will be considered a violation of these Terms. In such a case, the user may be denied support, with the possibility of account suspension.
4.21. You must not engage in any fraudulent, collusive, contractual, or other illegal activities concerning yourself or third parties’ participation in any Games, and you must not use any software methods, techniques, or hardware devices to participate in any Games. WillBet hereby reserves the right to void any bet in the event of such behavior.
4.22. You understand that Virtual Funds, such as Bitcoin, are not considered legal currency or legal tender and, as such, are treated on the Website as virtual funds without intrinsic value.
4.23. You are not allowed to use any payment methods belonging to a third party or another individual. If, during security checks, we determine that you have violated this condition, your winnings will be confiscated, and the original deposit will be refunded to the owner of the payment account. The company is not responsible for lost funds deposited from third-party accounts.
4.24. You are not allowed to transfer Virtual Funds from your Account to other players, receive Virtual Funds from other players into your Account, or transfer, sell, and/or acquire user accounts.
4.25. Certain circumstances may arise where a bet is confirmed or a payment is made by us in error. In all such cases, WillBet reserves the right to cancel any accepted bets containing such an error or correct the mistake by recalculating all bets at the correct prices/spreads/terms that should have been available at the time the bet was placed in the absence of the error.
4.26. If a user becomes aware of possible errors or deficiencies in the software, they agree to refrain from using them. Additionally, the user agrees to promptly report any error or deficiency to WillBet. If the user fails to fulfill these obligations, WillBet has the right to seek full compensation for all expenses related to the error or deficiency, including any costs incurred due to the respective error/deficiency and the user's failure to report it.
4.27. If a game starts but does not complete due to a system failure, WillBet will reimburse the User for the amount wagered in the game by crediting it to the User’s Account or, if the account no longer exists, by paying it to the User using an approved method. If the User had an accumulated balance at the time of the failed game, the monetary equivalent of the balance will be credited to the User’s Account or, if the account no longer exists, paid to the User using an approved method.
4.28. WillBet reserves the right to reject or limit bets. The user is not allowed to place bets exceeding their personal account balance. Winnings are credited to the user’s personal account.
4.29. WillBet reserves the right to withhold payments if there are suspicions or evidence of casino system manipulation. Criminal charges will be brought against any user or other individual(s) who manipulate or attempt to manipulate the casino system. WillBet reserves the right to terminate and/or modify any games or events offered on the Website.
4.30. We reserve the right to require additional verification in cases of suspicious or fraudulent transactions.
4.31. WillBet reserves the right to declare a bet partially or fully void if, at its discretion, it determines that any of the following circumstances have occurred:
4.31.1. You or associated individuals may directly or indirectly influence the outcome of an event to gain an unfair advantage.
4.31.2. You and/or associated individuals directly or indirectly circumvent WillBet's rules.
4.31.3. The outcome of an event has been directly or indirectly affected by criminal activity.
4.31.4. Bets have been placed that would not otherwise have been accepted but were accepted during periods of technical malfunctions on the website.
4.31.5. Due to an error, such as a mistake, typo, technical issue, force majeure, or other reasons, bets were offered, placed, and/or accepted due to this error.
4.31.6. If a player's deposit fee is too low and marked by the blockchain or a similar site as "insufficient fee for relay," WillBet reserves the right to confiscate winnings if WillBet, at its discretion, deems the transaction and the player's behavior to be fraudulent in nature.
5. Restricted Use
You must not use the Service:
5.1.1. If you are under 18 years of age (or under the age of majority as established by the laws of your applicable jurisdiction) or if you are unable to legally enter into a binding agreement with us or are acting as an agent or otherwise on behalf of a person under 18 years of age (or under the age of majority as established by the laws of your applicable jurisdiction);
5.1.2. If you reside in a country where access to online gambling is prohibited for its residents or any person in such a country;
5.1.3. To collect nicknames, email addresses, and/or other information of other Clients by any means (e.g., by sending spam, other types of unsolicited messages, or unauthorized framing or linking to the Service);
5.1.4. To disrupt or improperly affect the activities of other Clients or the operation of the Service as a whole;
5.1.5. To promote unsolicited commercial advertisements, affiliate links, and other forms of service imposition, which may be removed from the Service without notice;
5.1.6. In any manner that, in our reasonable opinion, may be considered an attempt to: (i) deceive the Service or another Client using the Service; or (ii) collude with any other Client using the Service to gain an unfair advantage;
5.1.7. To steal our odds or violate any of our intellectual property rights;
5.1.8. For any illegal activity;
5.1.9. The creation of multiple accounts for the purpose of collusion, fraud, abuse of the Service, and/or any kind of manipulation of the Service is prohibited and may result in account closure.
5.1.10. The use of any software that provides any advantage, including betting statistics software, sports betting scanners, or software that calculates card counting, analyzes the probability of a particular combination occurring, or programs that assist the user in making decisions while playing or using strategies aimed at unfairly winning or gaining an advantage over the casino, is prohibited. Bets and funds obtained from such bets will be considered illegal. WillBet reserves the right to withhold these funds, including the user's deposit funds. WillBet reserves the right, after withholding such funds, to block the account without the right to restoration. The withholding of funds and account blocking is at the sole discretion of WillBet and cannot be appealed by the player.
If the amount of illegally won funds exceeds the amount deposited in the player's account, WillBet may recover these funds from the user, including claims.
5.2. You may not sell or transfer your account to third parties, nor may you acquire a gaming account from a third party.
5.3. We may immediately close your Account by sending you written notice if you use the Service for unauthorized purposes. We may also sue you for this in certain circumstances.
5.4. Restrictions on the use of third-party products (Live, table games, slots, etc.) are set by the product provider and are not controlled by WillBet.
5.5. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers, and their immediate family members are NOT allowed to use the Service to top up balances without prior approval from the Director or CEO of the Company. If such activity is detected, the account(s) will be immediately closed, and all bonuses/winnings will be confiscated.
6. Registration
You agree that at any time while using the Service:
6.1. We reserve the right to refuse any registration application at our sole discretion and without any obligation to provide a specific reason.
6.2. Before using the Service, you must personally complete the registration form, as well as read and accept these Terms. To start placing bets on the Service or withdraw your winnings, we may require you to become a verified Client, which includes passing certain checks. You may be required to provide valid proof of identity and any other document that may be deemed necessary. This includes, but is not limited to, photo identification (a copy of a passport, driver's license, or national ID card) and a recent utility bill showing your name and address as proof of residence. We reserve the right to suspend betting or restrict account capabilities on any account until the required information is received. This procedure is carried out in accordance with applicable gambling laws and anti-money laundering requirements. Additionally, you must fund your Account using the payment methods listed in the payment section of our Website.
6.3. You must provide accurate contact information, including a valid email address ("Registered Email Address"), and update such information in the future to keep it accurate. You are responsible for keeping your contact details up to date in your Account. Failure to do so may result in you not receiving important notifications and information related to your Account, including changes we make to these Terms. We identify and communicate with our Clients through their Registered Email Address. The Client is responsible for maintaining an active and unique email account, providing us with the correct email address, and notifying the Company of any changes to their email address. Each Client is fully responsible for maintaining the security of their Registered Email Address to prevent its use by any third party. The Company is not responsible for any losses or damages deemed or allegedly arising from communication between the Company and the Client using the Registered Email Address. The account of any Client without an email address available to the Company will be suspended until such an address is provided. We will immediately block your account by sending you written notice if you intentionally provide false or inaccurate personal information. We may also sue you for this in certain circumstances and/or contact relevant authorities, who may also take legal action against you.
6.4. You are allowed to register only one account on the Service. Accounts are subject to immediate closure if it is found that you have registered multiple accounts. This includes using representatives, relatives, partners, affiliates, related parties, associated persons, and/or third parties acting on your behalf.
6.5. To ensure your financial solvency and verify your identity, we may ask you to provide additional personal information such as your full name or use any third-party information providers we deem necessary. If any additional personal information is obtained from third-party sources, we will notify you of the data received.
6.6. You must keep your password for the Service confidential. If the requested Account information is provided correctly, we have the right to assume that you have placed bets, made deposits, and withdrawn funds. We recommend that you regularly change your password and never disclose it to third parties. You are responsible for protecting your password, and failure to do so is at your own risk and expense. You may log out of the Service at the end of each session. If you believe that any information about your Account is being misused by a third party, your Account has been hacked, or your password has been compromised, you must notify us immediately. If your registered email address has been hacked, we may require additional information/documentation to verify your identity. We will immediately suspend your Account upon learning of such an incident. However, you are responsible for all activities on your Account, including third-party access, whether authorized by you or not.
6.7. You must not transfer any content or other Service-related information to another Client or any other party via screen capture (or similar means) or display such information in a frame or in any way different from how it appears when accessed directly via the Service URL.
6.8. Upon registration, you will have access to all available currencies on the website. These will be the currencies for your deposits, withdrawals, and bets placed and matched within the Service, as specified in these Terms. Some payment methods may not support all currencies, in which case the processing currency and a conversion calculator will be displayed on the page.
6.9. We are not obligated to open an Account for you, and our website registration page is merely an invitation to engage. We decide whether to open an Account for you, and if we refuse, we are not required to provide a reason.
6.10. After receiving your application, we may contact you for additional information and/or documentation to comply with our legal and regulatory obligations.
6.11. Players accessing and using our website must comply with the laws of their country and guarantee that gambling is not illegal in their jurisdiction.
6.12. Upon a self-exclusion request, WillBet will immediately close the Account and prohibit the player from gambling on that Account. The player is responsible for informing WillBet of any other Accounts they may have and must commit to not opening new ones. WillBet will make reasonable efforts to prevent new Accounts from being opened, but the player remains solely responsible for ensuring no other Accounts are created. WillBet is not liable for potential losses on other Accounts.
6.13. Due to the nature of cryptocurrencies, deposit limits are not possible for this currency. However, we offer responsible gaming options, and if you need assistance, please contact us.
6.14. For transaction security, we use SSL encryption. All customer data is treated confidentially and will not be sold to third parties.
6.15. We comply with the laws of Curaçao and legal standards for preventing money laundering and terrorist financing. Suspicious transactions will be investigated, and we are prohibited from informing the player or involved third parties about such investigations unless required by law.
6.16. In cases of suspicious activity, the Company reserves the right to suspend, freeze, block, delete, or close a player's Account and withhold funds as required by law or regulatory authorities.
6.17. All transactions on the Site are monitored to prevent money laundering and other illegal activities. By accepting the Terms, you authorize us to verify your identity in compliance with regulatory requirements. In some cases, we may contact you to request further information. Failure to provide the required information may result in the freezing or closure of your Account.
6.18. If you fail to confirm that you are at least 18 years old, the Company reserves the right to freeze your Account until proof of age is provided. If it is proven that you are under 18 and have engaged in activity on the Site, the provisions of Article 16 will apply.
6.19. If you violate these Terms or we have reasonable suspicion that you have done so, we may close your Account with or without prior notice. In this case, all pending bets will be voided, and we may confiscate and reclaim any winnings, bonuses, or incentives. At our discretion, we may refund any remaining real money balance in your Account, considering applicable fees, regulatory obligations, and the availability of verified payment methods.
6.20. Providing false, misleading, or inaccurate information at registration or during the agreement period is considered a serious violation of these Terms and will be treated as fraud. In such cases, or if we suspect fraud, we may close your Account without compensation or refund of real money balance.
7. Your Account
7.1. Accounts can support multiple currencies, with balances and transactions displayed in the selected transaction currency.
7.2. We do not provide credit for using the Service.
7.3. We may close or suspend an Account if you fail to comply with these Terms or if we have reasons to believe so. We may also take such action to ensure the integrity and fairness of the Service or for other justified reasons. Advance notice may not always be possible. If we close or suspend your Account due to non-compliance, we may cancel your bets and withhold funds in your Account, including deposits.
7.4. We reserve the right to close or suspend any account without prior notice and without refunding any funds. However, already existing contractual obligations will be fulfilled.
7.5. We reserve the right to reject, restrict, cancel, or limit any bet at any time and for any reason, including any bet deemed to have been made fraudulently to bypass our betting limits and/or our system rules.
7.6. If any amount is mistakenly credited to your account, it remains our property, and once we become aware of such an error, we will notify you, and the amount will be deducted from your account.
7.7. If for any reason your account exceeds the limit, you will owe us the excess amount.
7.8. You must notify us as soon as you become aware of any errors regarding your account. If we, at our sole discretion, determine that you have unfairly taken advantage of any bonuses or engaged in any other dishonest actions concerning a bonus or promotion offered on the Site, we have the right to block or terminate your account. In such circumstances, we will not be obligated to refund any funds that may be in your account.
7.9. Please remember that betting is for entertainment and enjoyment only, and you should stop as soon as it ceases to be enjoyable. Never bet more than you can afford to lose. If you feel you have lost control over your gambling, we offer a self-exclusion option. Simply send a message to our customer support department using your registered email address stating that you wish to SELF-EXCLUDE, and this request will take effect within 24 hours of receipt. In this case, your account will be disabled until further notice, and you will not be able to access it. You can also use the time alert feature to control the time spent in an active gaming session. The time alert will allow you to set reminders about the time spent in an active gaming session and will notify you when your allocated gaming time has ended. Please read our Responsible Gambling notice for more information.
7.10. You may not transfer, sell, or pledge your account to another person. This prohibition includes the transfer of any assets of any value, including, but not limited to, account ownership, winnings, deposits, bets, rights, and/or claims in connection with these assets, whether legal, commercial, or otherwise. The prohibition on such transfers also includes, but is not limited to, encumbrance, pledge, assignment, usufruct, trading, brokerage, mortgage, and/or gifting in collaboration with a fiduciary or any other third party, company, individual or legal entity, fund, and/or association in any form.
7.11. If you wish to close your account with us, send an email from your registered email address to our customer support department via the links on the website.
7.12. WillBet stores betting history data for no more than 30 days.
7.13. When a User requests to close their account, the User acknowledges that their account will never be reopened, and all history of such an account will be permanently deleted from WillBet’s database. Before closing the account, it is recommended to withdraw all funds.
7.14. An account that is not used by the user for 12 (twelve) calendar months may be frozen at WillBet’s discretion. If the User wishes to unfreeze such an account, they must undergo verification and confirm that the frozen account belongs to them.
8. Depositing Funds
8.1. The platform has a minimum deposit amount for each currency. Sending any amount below the minimum will result in a loss of funds and is non-refundable. The maximum deposit amount is not limited. WillBet does not charge deposit fees. Some deposits may take time due to network hashing speed.
8.2. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases, we cover the transaction fees for deposits to your WillBet account. You are responsible for any wallet fees you may incur when depositing funds into our account.
8.3. You agree to fully pay any fees and charges owed to us or payment providers in connection with your use of the Service. You also agree not to issue chargebacks, refuse, cancel, or otherwise reverse any of your deposits. In such cases, you will reimburse us for such unpaid deposits, including any costs incurred by us in collecting your deposit, and you agree that any winnings from bets placed using these chargeback funds will be forfeited.
8.4. Funds obtained from criminal and/or illegal and/or unauthorized activities must not be deposited on the Site.
8.5. We reserve the right to confiscate any positive balance on your Account in the event of bet dumping or any actions related to duplicate accounts, collusion, fraud, criminal activities, or forgery.
8.6. We do not offer refunds for deposits made to WillBet, except as outlined in this document. By depositing money, you agree not to issue chargebacks, cancellations, reversals, or otherwise cancel any deposits into your Account. You also agree to reimburse and compensate us for any unpaid deposits.
8.7. The company reserves the right, at any time and at its sole discretion, to refuse to process any transaction requested by you via the website if you have violated the Terms. No transaction is considered accepted until you receive confirmation from the company. If you have not received confirmation that your transaction has been accepted, you should contact customer support.
8.8. You are responsible for ensuring that any transaction you make is correct before confirming your bet while playing.
8.9. If you choose to accept any of our promotional or bonus offers by entering a bonus code during deposit, you agree to the Bonus Terms and Conditions for each specific bonus.
8.10. Funds obtained from criminal and/or illegal and/or unauthorized activities must not be deposited into our account.
8.11. If you deposit using a credit card, it is recommended to keep a copy of transaction records and a copy of these Terms and Conditions.
8.12. Online gambling may be illegal in your jurisdiction; if so, you are not allowed to use your payment card to deposit on this site. You are responsible for knowing the laws regarding online gambling in your country of residence.
8.13. WillBet is not a financial institution and should not be considered as such. No interest will be credited to your account.
8.14. Deposited amounts become available in the account within a reasonable period after deposit confirmation. Before making a withdrawal, all previous deposits must be confirmed.
8.15. We reserve the right to use additional procedures and means to verify your identity (Know Your Customer) when making deposits to your account. This may include (but is not limited to) a selfie with a document or an identification form.
8.16. The player is responsible for ensuring that all documents within the KYC process are genuine. Providing false or fraudulent documents may result in the confiscation of deposits and potential winnings of the player.
8.17. WillBet is not an exchange and therefore does not perform any conversions between Bitcoin and any fiat currency.
8.18. When making a deposit using cryptocurrency, ensure that you deposit an amount that is equal to or exceeds the minimum deposit limit for that specific currency, as stated on your account's deposit page. Deposits below this limit cannot be processed by our payment processor, will not be credited to your account, and cannot be refunded to you.
9. Withdrawals
9.1. Due to the nature of our anti-fraud system, the processing time for your withdrawal may be extended until all necessary procedures to ensure an adequate level of financial security for users are completed (up to seven (7) days or more if necessary).
9.2. Please note that we cannot guarantee successful processing of withdrawals or refunds if you violate the rules outlined in our Terms and Conditions.
9.3. The responsibility for withdrawing funds lies solely with the User, and the Site does not reimburse funds that may be lost if the receiving wallet/platform does not accept transactions from a smart contract, certain specific coins, or if the user selects an incorrect transfer chain.
9.4. We reserve the right to change the withdrawal fee at any time without prior notice.
9.5. You may withdraw any unused and cleared funds stored in your gaming account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is $20 (or equivalent in another currency), except in the case of account closure, in which case you may withdraw the entire balance.
9.6. There are no withdrawal fees; however, you must wager the full required amount before initiating a withdrawal.
9.7. We reserve the right to request photo identification, proof of address, or conduct additional verification procedures (request a selfie, arrange a verification call, etc.) to verify identity before processing any withdrawals from your account. We also reserve the right to conduct identity verification at any time during your relationship with us. We reserve the right to call the phone number listed in your user account, which at our discretion may be a necessary part of the KYC procedure. Withdrawals may be halted until the account is fully verified. We will make reasonable efforts to contact you regarding withdrawals, but if we are unable to reach you (via email or phone) within two (2) weeks from the withdrawal request date, the account will be locked due to failure to complete the KYC procedure.
9.8. The casino reserves the right to verify your identity before processing payouts and to delay any refund or withdrawal for the time necessary to complete identity verification. If you provide false or incomplete personal information, your withdrawal may be denied, and your player account may be closed, with notification sent via email. The casino may be required to report player actions to the appropriate regulatory authorities.
9.9. All withdrawals must be made to the original debit, credit card, bank account, or payment method used to deposit funds into your account. We may, at our sole discretion, allow you to withdraw funds to a payment method that was not used for the original deposit. This will always be subject to additional security checks.
9.10. If you want to withdraw funds but your account is unavailable, inactive, locked, or closed, contact our customer service department.
9.11. If your winnings amount to $50,000 (or equivalent in another currency) or more, WillBet reserves the right, in exceptional cases, to pay out the winnings in equal installments over a maximum period of 30 days.
9.12. Regardless of the amount of your winnings on any bet or spin, including any bonus round or free spin, as well as free spins purchased on our platform, the maximum amount we are obligated to pay you cannot exceed $300,000 (the "Maximum Winning Limit") in any cryptocurrency, fiat, or any other currency. You acknowledge that you understand that some games have a technical possibility of winning more than the Maximum Winning Limit, but you agree that we have the right to reduce the amount exceeding the Maximum Winning Limit from your account and pay you only the Maximum Winning Limit. We have this right regarding any winnings that exceed the Maximum Winning Limit. The decision to reduce the amount exceeding the Maximum Winning Limit is based on your gaming history, bet levels, account level, and other information we analyze.
Additionally, the total winnings amount, including the amount exceeding the Maximum Winning Limit, may be credited to your account, but the paid amount will not exceed the Maximum Winning Limit. In any case, we reserve the right to make a decision on paying an amount exceeding the Maximum Winning Limit.
WillBet reserves the right to pay out the Maximum Winning Limit in equal installments over a maximum period of 90 days.
9.13. You acknowledge that if we decide to reduce the payout to the Maximum Winning Limit amount, we will send you an appropriate notification. In this case, upon receiving the notification, you will have no claims against the platform, as accepting these Terms confirmed your awareness of the implementation of the Maximum Winning Limit on the WillBet platform. You acknowledge that implementing the Maximum Winning Limit is a right of WillBet and does not violate any user rights. Any claims made by the User after receiving the notification about the reduction of the amount will be considered an abuse of rights by the user to unlawfully obtain additional funds and may be interpreted as extortion.
9.14. If you have set any limits on maximum withdrawal, any of your previously created transactions may be rejected by the risk department or automatically declined.
9.15. If we mistakenly credit your participant account with winnings that do not belong to you, whether due to a technical error in payout tables, human error, or otherwise, the amount remains our property and will be deducted from your participant account. If you withdraw funds that do not belong to you before we become aware of the error, the erroneously paid amount will (without prejudice to other legal remedies and actions available under the law) constitute a debt that you owe us. In the event of an incorrect credit, you are required to notify us immediately via email.
9.16. In order to make a withdrawal, the player must play the active deposited amounts at least once before withdrawing. This procedure complies with anti-money laundering practices. The player is fully responsible for paying all fees and taxes applicable to his winnings in accordance with the laws of the player's jurisdiction of residence.
9.17. You confirm your understanding that if you use currencies and / or win currencies that have low liquidity on most crypto exchanges or are represented in small quantities on the crypto market and want to withdraw them, we reserve the right to stop this withdrawal for conversion to USDT.
The list of such currencies is not permanent and can constantly change. Therefore, each decision is made on a case-by-case basis. The decision to convert a particular currency is made at the sole discretion of WillBet and cannot be appealed by the player.
You confirm your understanding that in this case, processing of transactions may take longer than these terms allow. In any case, the processing time for such a transaction may not exceed 48 hours.
10. Payment Transactions and Errors
10.1. You are solely responsible for paying all funds owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action that would result in a third party reversing such a payment in order to avoid legally incurred liability. You will reimburse us for any chargebacks, refusals or reversals of a payment made by you and any losses incurred by us as a result.
10.2. Before making a deposit, the User must ensure that the deposit address and token chain he/she is depositing are correct, as well as that the minimum deposit amount is met, in order to ensure that the deposit will be credited and reflected in the balance. In the event of an error in the deposit / withdrawal of funds by the User, the responsibility lies solely with him/her.
10.3. All transactions made on our site may be checked to prevent money laundering or terrorist financing. Suspicious transactions will be reported to the relevant authority.
11. Errors
11.1. In the event of an error or failure in our system or processes, all bets will be void. You must notify us immediately upon becoming aware of any error in the Service. In the event of any communication or system errors or errors or viruses in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or any third party for any direct or indirect costs, expenses, losses or claims arising out of or resulting from such errors and we reserve the right to void all games/bets in question and take any other action to correct such errors.
11.2. We make every effort to avoid errors in the placement of bookmaker lines. However, if, as a result of human error or system problems, a bet is accepted at odds that: differ materially from the odds available in the general market at the time the bet was placed; or are manifestly incorrect having regard to the likelihood of the event at the time the bet was placed, then we reserve the right to cancel or void that bet or to cancel or void a bet placed after the event has started.
11.3. We have the right to charge you any overpayment and adjust your account to correct any error. An example of such an error would be an incorrect price or incorrect entry of the outcome of an event. If there are insufficient funds in your account, we may require you to pay us the relevant outstanding amount relating to any bets or wagers in error. Accordingly, we reserve the right to cancel, reduce or remove any pending games, whether or not they were made using funds obtained as a result of the error.
12. Game Rules, Refunds and Cancellations of Sports Bets
12.1. The winner of an event will be determined on the day of settlement of the event and we will not honour protested or cancelled decisions for betting purposes.
12.2. In situations where a bet or odds have been settled incorrectly (due to human error, system error or errors made by the source of the referring results) we will reset/correct the results.
12.3. If the result of a match is cancelled for any reason by the governing body of the match during the payout period then all monies will be refunded.
12.4. If a draw occurs in a game where a draw option is offered then all bets on the team to win or lose will be lost. If a draw option is not offered then all bets will be refunded in the event of a draw in the match. And if the draw option is not provided, then extra time will count if it has been played.
12.5. Minimum and maximum bet amounts on all events are determined by us and are subject to change without prior written notice. We also reserve the right to adjust limits for individual accounts.
12.6. Customers are solely responsible for the transactions on their accounts. Once a transaction has been completed, it cannot be changed. We accept no liability for missing or duplicate bets placed by the Customer and will not consider discrepancies requests due to missing or duplicate play. Customers can review their transactions in the My Bets section of the site after each session to ensure that all bets requested have been accepted.
12.7. A match will have action if the two teams are listed correctly, regardless of the league heading under which it is posted on our website.
12.8. The dates and start times of eSports matches displayed on the website are indicative only and do not guarantee their accuracy. If a match is suspended or postponed and not resumed within 72 hours of the actual scheduled start time, the match will have no action and bets will be refunded. The exception is any bet on whether a team/player will progress in the tournament or win the tournament, which will have action regardless of the suspended or postponed match.
12.9. The statistics of the official scoring provider or the official website of the relevant competition or match are used to settle bets. If the statistics of the official scoring provider or the official website are not available, or if there are clear indications that the statistics of the official scoring provider or the official website are incorrect, we will wait for the official result to settle markets. WillBet reserves the right to re-settle bets, the result of which was changed after the end of the event or incorrectly settled before it.
12.10. If an event is published by us with an incorrect date, all bets will stand based on the date announced by the governing body.
12.11. If a team uses substitutes, the result will still stand as it was the team's choice to use substitutes.
12.12. The Company reserves the right to remove events, markets and any other products from the Website.
12.13. A detailed explanation of our sports betting rules can be found on a separate page: SPORTS BETTING RULES.
12.14. Bets cancelled by the supplier for the reasons stated in the sports betting terms and conditions, as well as bets for which the user has used the cashout function, will not count towards either the bet or the course of the battle.
13. Communications and Notifications
13.1. All communications and notices required to be sent by you to us under these Terms and Conditions must be sent using the customer support form on the Website.
13.2. All communications and notices required to be sent by you to us under these Terms and Conditions must, unless otherwise stated in these Terms and Conditions, be either published on the Website or sent to the Registered Email Address that we hold on our system for the relevant Customer. The method of such communication remains at our sole discretion.
13.3. All communications and notices required to be given by you or us under these Terms and Conditions shall be in writing, in English, and shall be sent to and from the Registered Email Address in your Account.
13.4. We may contact you by email from time to time to provide you with betting information, unique promotional offers and other information from WillBet. You agree to receive such emails when you agree to these Terms and Conditions upon registration on the Website. You may opt out of receiving such promotional offers from us at any time by changing your account settings.
14. Matters beyond our control
We will not be liable for any failure or delay in providing the Service due to an event of force majeure that could reasonably be considered to be beyond our control despite our taking reasonable preventive measures, such as: an act of God; a trade or labour dispute; a power failure; an act, failure or omission of any government or authority; an obstruction or failure of telecommunications services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
15. Liability
15.1 To the extent permitted by applicable law, we will not compensate you for any reasonably foreseeable loss or damage (direct or indirect) that you may suffer if we fail to comply with our obligations under these terms, unless we breach any duty imposed on us by law (including where our negligence causes death or personal injury), in which case we will have no liability to you if the failure is caused by: (i) your own fault; (ii) a third party unconnected with our performance of these terms (for example, problems with network performance, congestion and connectivity, or the performance of your computing equipment); or (iii) any other events which neither we nor our suppliers could have foreseen or prevented, even if we or they had taken reasonable care. As this service is intended for consumer use only, we will not be liable for any commercial losses of any kind.
15.2. We strongly recommend that you: (i) Take care to check the suitability and compatibility of the service with your own computer equipment before using it; and (ii) Take reasonable precautions to protect yourself from malicious programs or devices, including installing anti-virus software.
15.3 You access the Site and participate in the Games at your own risk. The Site and the Games are provided without warranties of any kind, either express or implied.
15.4. Without prejudice to the generality of the previous provision, WillBet, its directors, employees, partners, service providers:
15.4.1 do not warrant that the software or the Website are fit for purpose;
15.4.2 do not warrant that the software and the Website are error-free;
15.4.3 do not warrant that the Website and/or the Games will be available without interruption;
15.4.4 will not be liable for any losses, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in connection with your use of the Website or your participation in the Games.
15.5. You hereby agree to fully indemnify and hold harmless WillBet, its directors, employees, partners and service providers from and against any costs, expenses, losses, damages, claims and liabilities that may arise in connection with your use of the Website or participation in the Games.
15.6. Nothing published by or on behalf of WillBet constitutes an offer or recommendation to enter into any security or investment. Neither the content nor the data published by WillBet should be used for investment, trading or security purposes. Links to other websites do not constitute or should be considered as an endorsement, and such links should not be considered an endorsement by WillBet of the linked site, its owner or its content. It is strongly recommended that anyone conduct independent research before making any financial or investment decisions and seek advice from a qualified professional.
15.7. By accepting these Terms, you acknowledge that you are aware that gambling can lead to loss of money. The Casino is not responsible for any possible financial damages arising from your use of the Site.
16. Underage Gambling
16.1. If we suspect that you are currently under 18 years of age or were under 18 years of age (or were under the age of majority as defined by the laws of the jurisdiction applicable to you) when you placed bets through the Service, your Account will be suspended (blocked) to prevent you from placing further bets or withdrawing funds from your Account. We will then conduct an investigation, including whether you placed bets as an agent or otherwise on behalf of a person under 18 years of age (or were under the age of majority as defined by the laws of the jurisdiction applicable to you). If we discover that you: (a) are currently; (b) were under 18 years of age or under the age of majority as defined by the laws of the jurisdiction applicable to you at the relevant time; or (c) placed bets as an agent for or on behalf of a person under 18 years of age or the age of majority that applies: all winnings currently or due to be credited to your Account will be retained; all winnings arising from bets placed through the Service while you were under the age of majority will be paid to us on demand (if you fail to comply with this provision we will attempt to recover all costs associated with returning such amounts); and/or any monies deposited into your Account that are not winnings will be returned to you OR retained until you reach the age of 18, at our sole discretion. We reserve the right to deduct payment transaction fees from any refunded amount, including transaction fees for deposits into your WillBet Account that we have covered.
16.2. This condition also applies to you if you are over 18 but you are placing bets in a jurisdiction that sets a higher age for legal betting than 18 and you are under the minimum age set in that jurisdiction.
16.3. In the event that we suspect that you are breaching the provisions of this clause or attempting to use them for fraudulent purposes, we reserve the right to take any necessary action to investigate the matter, including informing the relevant law enforcement authorities.
17. Anti-Fraud Policy
17.1. WillBet prohibits and rejects the use of the Service for any form of illegal activity, including money laundering, terrorist financing or violation of trade sanctions. Accounts suspected of money laundering using the Service may be blocked and transactions may be stopped until the risk department has completed all necessary procedures. According to WillBet AML policy, all cryptocurrency deposits must meet a basic rollover requirement. Rollover means that all users must wager 100% of the upcoming deposit on a game or 300% on sports betting or 1000% on Willbet futures before a withdrawal can be made. This means that if your deposit is $300 in USDT, for example, you must wager at least $300 in USDT (for gaming activity) or at least $900 in USDT (for sports betting) or at least $3000 in USDT on WillBet futures before a withdrawal can be approved. This rule applies to each user's cryptocurrency balance. WillBet's risk department has the right to stop each suspicious transaction to prevent money laundering. User accounts may be under investigation by the risk department until all requirements are met, and payments will be stopped during the investigation.
17.1.1. The Digital Assets that you have deposited or will deposit into your WillBet Account or the funds that you have used or will use to purchase the Digital Assets that will be deposited into your WillBet Account, as the case may be, are not derived from money laundering, terrorist financing, fraud or any other illegal or criminal activity under any Law in the relevant jurisdiction.
17.1.2. WillBet reserves the right, without giving any reason, to request from you proof of the origin of the funds that you have deposited or will deposit into your WillBet Account or the funds that you have used or will use to purchase the Digital Assets that will be deposited into your WillBet Account. WillBet reserves the right to freeze your funds until you have confirmed the origin of such funds.
17.1.3. WillBet reserves the right to restrict, suspend or terminate access to the Platform without notice if:
We reasonably suspect that your WillBet account is subject to an operational or other error, in which case we may be obliged to suspend access to your account until the error is corrected;
We reasonably suspect that your WillBet account has been or is being used in connection with any illegal, fraudulent or Prohibited activity or in breach of these Terms;
We reasonably suspect that you or your WillBet account have been involved in, or pose a high risk of, money laundering, terrorist financing, fraud or any other financial crime;
We reasonably suspect that you have been involved in any attempt to gain unauthorised access to any WillBet account;
Your WillBet account is the subject of any legal, regulatory or governmental process, and/or we believe, in our sole discretion, that there is an increased risk of non-compliance with legal or regulatory requirements;
We are compelled to do so by a valid subpoena, court order, or other mandatory order from a government or regulatory body; or
Your name appears on a government or international body's sanctions list.
Accounts that are inactive on the platform and/or perform the same transactions over a period of time may also be considered suspicious.
17.1.4. WillBet reserves the right to require the user to withdraw funds to the same wallet from which the deposit was made. WillBet also reserves the right, in case of suspected violation of the AML policy, to require you to undergo KYC at any stage of interaction, both at the stage of depositing funds and during their withdrawal. This requirement is mandatory for all users of the WillBet platform.
17.2. Know Your Customer (“KYC”) WillBet reserves the right to request any KYC documentation at any time if necessary. WillBet reserves the right to restrict the Service, deposit or withdrawal until the identity is sufficiently established, or for any other reason at the discretion of the WillBet Risk Department. WillBet has determined the first response within 7 days as acceptable during the KYC procedure. The full procedure must be completed no more than 30 days after the first response from the Risk Department via email [email protected]. In case of suspected fraud and if the user rejects the requested information from the risk department or the allowed period expires, WillBet reserves the right to permanently close access to the user's account.
17.2.1. KYC procedures may include any of the following: requesting personal information about the User for the purpose of identification, which may include requesting a valid identity document and a selfie; verifying the personal information provided by the User upon registration and while using the Service; requesting information and documents about the User's occupation, source of funds and source of income used by the User in the Services; requesting personal information about the User and the location and jurisdiction from which the User uses the Services in order to confirm that he/she is not using our services while in any jurisdiction that prohibits the placement and/or acceptance of bets online and/or casino gaming and/or real-time gaming and/or in a country with restrictions; verifying the personal and professional information about the User; verification and analysis of the nature of the User's gaming activity; any other information that WillBet deems necessary to determine the identity and location of the User.
17.2.2. All information and documents that WillBet receives from the User are strictly confidential. WillBet takes all measures within its powers to securely store such information and prevent its leakage. When we receive your information and documents, we will take reasonable steps to protect your personal information from misuse, loss and unauthorized access, alteration and disclosure, including by using password-protected systems and databases, as well as by using cryptographic encryption. You can request the deletion of your personal data by contacting our support team.
17.2.3. All information we process may be transferred, processed and stored anywhere in the world, including, but not limited to, other countries that may have data protection laws that differ from the laws of the country in which you reside. We strive to protect your information in accordance with the requirements of applicable law. We retain personal data for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws. We will destroy or permanently de-identify personal data we retain when it is no longer required for any purpose, including our legal or operational obligations.
17.3. We will seek criminal and contractual sanctions against any Client involved in fraud, dishonesty or criminal activity. We will withhold payment from any Client if any of these are suspected. The Client shall determine, and shall be liable to pay to us on demand, all costs, expenses or losses suffered or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of goodwill) arising directly or indirectly out of the Client’s fraud, dishonesty or criminal conduct.
18. Intellectual Property
18.1. Any unauthorised use of our name and logo may result in legal action being taken against you.
18.2. As between you and us, we are the sole owners of the rights to the Service, our technology, software and business systems (the “Systems”) and our odds. You must not use your personal profile for your own commercial gain (for example, selling a status update to an advertiser); and if you choose a screen name for your Account, we reserve the right to remove or revoke it if we deem it appropriate.
18.3. All website design, text, graphics, music, sound, photographs, video, their selection and arrangement, software compilations, underlying source code, software and all other materials contained on the Website are subject to copyright and other proprietary rights which are either owned by us or licensed to us by third party rights holders. To the extent that any material contained on the Website may be downloaded or printed, such material may only be downloaded onto one personal computer and hard copy portions may be printed solely for your personal and non-commercial use.
18.4. You may not use our URLs, trademarks, trade names and/or trade dress, logos (the “Marks”) and/or our rates in connection with any product or service that is not ours, that is in any way likely to mislead Customers or the public, or that disparages us in any way.
18.5. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied right, license, title or interest in or to the Systems or the Marks and all such rights, licenses, title and interest are specifically reserved by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action against you.
19. Your License
19.1. Subject to your compliance with these Terms and your compliance with them, we grant you a non-exclusive, limited, non-transferable, non-sublicensable license to access and use the Service for your personal, non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends.
19.2. Except for your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any way exploit the Service and/or any content or software contained therein, except as expressly permitted by us in these Terms or otherwise on the Website. No information or content on the Service or provided to you in connection with the Service may be modified or combined, merged with other data or published in any form, including, for example, screen or basic scraping or any other activity aimed at collecting, storing, rearranging or manipulating such information or content.
19.3. Any failure by you to comply with this paragraph may also constitute a violation of our or a third party’s intellectual property and other proprietary rights, which may give rise to civil liability and/or criminal prosecution.
20. Your Conduct and Safety
20.1. For your protection and the protection of all our Customers, posting any content on or in connection with the Service and/or the Service that is in any way unlawful, inappropriate or objectionable (“Prohibited Conduct”) is strictly prohibited.
20.2. If you engage in Prohibited Conduct, or we determine in our sole discretion that you have engaged in Prohibited Conduct, your Account and/or your access to or use of the Service may be terminated immediately without notice. You may be subject to legal action by another Client, a third party, law enforcement, and/or us due to your engagement in Prohibited Conduct.
20.3. Prohibited Conduct includes, without limitation, accessing or using the Service to:
promote or distribute information that you know is false, misleading, or unlawful;
engage in any unlawful or illegal activity, such as, without limitation, any activity that promotes or furthers any criminal activity or enterprise, violates the privacy or other rights of another Client or any other third party, or creates or distributes computer viruses;
harm minors in any way;
transmit or make available any content that is unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, lewd, violent, hateful, or racially, ethnically or otherwise objectionable;
transmit or make available any content that the user does not have a right to make available under any law or contractual or fiduciary relationships, including, without limitation, any content that infringes the copyright, trademark, or other intellectual property or proprietary rights of any third party;
transmit or provide any content or materials that contain any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other website, computer software or hardware;
interfere with, disrupt, or reverse engineer the Service in any way, including, without limitation, intercepting, emulating, or redirecting the communications protocols we use, creating or using cheats, mods, or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service;
scrape or index any information from the Service using any robot or other automated mechanism;
engage in any activity or action that, in our sole and complete unfettered discretion, results or may result in the deception or fraud of another Customer;
transmit or make available any unsolicited or unauthorized advertising or bulk mailing, such as, without limitation, junk mail, instant messages, “spam,” chain letters, pyramid schemes, or other forms of solicitation;
create Accounts on the Site by automated means or under false or fraudulent pretenses;
impersonating another Client or any other third party;
taking advantage of fraudulent or unfair advantages, including system glitches and errors, as well as the use of bots (automated players) or exploitation of "bugs";
criminal activity, including money laundering and other criminal intrusions.
20.4. If you discover or suspect that a player is cheating, colluding or engaging in fraudulent activity, please report it to our representative immediately. The Company reserves the right to terminate games or events in each of the above cases and in any other cases in order to prevent fraud.
20.5. The above list of Prohibited Conduct is not exhaustive and may be amended by us at any time or from time to time. We reserve the right to investigate and take any and all such actions as we, in our sole discretion, deem appropriate or necessary in the circumstances, including, without limitation, removing a Customer's posting(s) from the Service and/or terminating their Account, and taking any action against any Customer or third party who directly or indirectly engages in, or knowingly permits any third party to directly or indirectly engage in, Prohibited Conduct, with or without notice to such Customer or third party.
21. Links to Other Websites
The Service may contain links to third party websites that are not maintained by or affiliated with us, and over which we have no control. Links to such websites are provided solely as a convenience to Clients and are in no way investigated, monitored or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us and/or any association with the websites, their content or their owner(s). We have no control over, and are not responsible for, the availability, accuracy, completeness, accessibility or usefulness. Accordingly, when accessing such websites, we recommend that you take the usual precautions when visiting a new website, including reviewing their privacy policy and terms of use.
22. Complaints
22.1. If you have any concerns or questions regarding these Terms, you should contact our Customer Services Department via the links on the Website and use your registered email address in all communications with us. If a user has a complaint, you should write an email regarding the dispute to our Customer Services Department at [email protected].
22.2. Notwithstanding the above, we will not be liable to you or any third party in responding to or acting on any complaint we receive.
22.3. If a Customer is not satisfied with the way a bet has been settled, the Customer should provide details of their complaint to our Customer Services Department. We will use all reasonable endeavours to respond to requests of this nature within a few days (and in any event we aim to respond to all such requests within 28 days of receipt).
22.4. Disputes must be submitted within fourteen (14) days from the date of the decision on the disputed bet. No claims will be honored after this period. The Customer is solely responsible for the transactions on his Account.
22.5. In the event of a dispute between you and us, our Customer Service Department will attempt to reach an agreed resolution. If our Customer Service Department is unable to reach an agreed resolution with you, the matter will be referred to our management.
22.6. If all efforts to resolve the dispute to the Customer’s satisfaction are unsuccessful, the Customer has the right to lodge a complaint with our licensing authority Gaming Services Provider N.V.
23. Transfer
Neither these Terms nor any rights or obligations under them may be transferred by you without our prior written consent, which will not be unreasonably withheld. We may, without your consent, assign all or any part of our rights and obligations under them to any third party, provided that such third party is capable of providing a service substantially similar in quality to the Service, by posting a written notice to that effect on the Service.
24. Severability
If any provision of these Terms is held by any competent authority to be unenforceable or invalid, the relevant provision shall be reformed to ensure that it is enforceable in accordance with the intent of the original text to the greatest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms will not be affected.
25. Breach of these Terms
25.1 Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue providing you with the Service, in either case without notice, if in our reasonable opinion you breach any material provision of these Terms. However, notice of any such action taken will be promptly provided to you.
25.2. You agree to fully indemnify, defend and hold harmless WillBet and its shareholders, directors, agents and employees from and against all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and any other expenses, regardless of their cause, that may arise from: (i) your breach of this Agreement, in whole or in part; (ii) your violation of any law or the rights of a third party; and (iii) your use of the Service.
26. Governing Law and Jurisdiction
26.1. The terms and conditions set out below are effective from 11 November 2024. Before using the WillBet website, please read the Terms and Conditions carefully. Using the website confirms your agreement to the Terms and Conditions.
26.2. Do you have any questions about the terms and conditions? Do you find them too bureaucratic and confusing? They are not intended to do so, but if you feel that way, please contact our support heroes via live chat or [email protected]. They are available 24 hours a day, 7 days a week.
27. Advantage Play
27.1 If the Casino becomes aware of any user who has accepted a bonus or promotion for the sole purpose of creating a positive expected value on bonus refund, using known methods aimed at cashing out of said bonus, or in any way attempts to take advantage of bonuses received by WillBet, WillBet will immediately confiscate winnings and close the account with the right to withhold any further withdrawals.
An example of advantage play would be postponing any game round on any game, including free spins features and bonus features, to a later time when you no longer have wagering requirements and/or making new deposits, while free spins features or bonus features are still available in the game, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.
28. Refund Policy
28.1. We do not offer a refund policy.
29. Non-transferability
29.1. You may not assign, pledge or transfer any title to any claim arising out of these Terms, use of the Website or participation in the Games against the Casino without the consent of the Casino. This prohibition is designed as a non-transferability provision of Article 83, paragraph 2, book 3 of the Civil Code and includes the transfer of any assets of value of any kind, including but not limited to title to accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition of such transfers also includes, but is not limited to, an encumbrance, pledge, assignment, usufruct, trade, brokerage, mortgage and/or gift in cooperation with a fiduciary or any other third party, company, person or entity, in any form or shape.
30. General
30.1. Term. These Terms will remain in full force and effect while you access or use the Service or are a Client or visitor to the Website. These Terms will survive termination of your Account for any reason.
30.2. Gender. Words denoting the singular include the plural and vice versa, words denoting the masculine include the feminine and neuter and vice versa, and words denoting persons include individuals, partnerships, associations, trusts, unincorporated organizations and corporations.
30.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms will be effective or binding on us unless it is in writing and duly signed by us and, unless otherwise stated in a written waiver, will not be limited to a specific waiver. Our failure to enforce at any time any term or condition of these Terms will not be construed as a waiver of such term or condition or of our right to enforce such term at any other time.
30.4. Acknowledgment. By further accessing or using the Service, you acknowledge that you have read, understood and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future arguments, claims, demands or proceedings contrary to anything contained in these Terms.
30.5. Language. In the event of any discrepancy between the English language version of these terms and any other language version, the English language version will prevail.
30.6. Governing Law. These Terms are governed by the laws of Curacao. and you unconditionally and irrevocably grant the exclusive (sole) jurisdiction of the courts of Curacao to settle any disputes (including claims for compensation and counterclaims) that may arise out of or relating to the creation, validity, effect, interpretation or performance of, or the legal relationships established by the Terms or otherwise arising out of the Terms; and you irrevocably waive any right it may have to object to a claim brought in those courts or to claim that a claim has been brought in an inconvenient forum or that those courts have no jurisdiction. Nothing in this clause shall limit WillBet's right to bring proceedings against you in any other court of competent jurisdiction, and the commencement of proceedings in any one or more jurisdictions shall not preclude the commencement of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.
30.7. Entire Agreement. These Terms constitute the entire agreement between you and us in relation to your access to and use of the Service and supersede all prior agreements and communications, both oral and written, in relation to the subject matter of this Agreement.
31. Issues or Disputes Related to Fiat Deposits
31.1. For any questions or disputes arising in connection with any fiat transactions on Our Site, you must formally notify and submit such questions or disputes to WillBet within 30 calendar days from the date of the transaction(s) in question.
31.2. For any questions or disputes received by WillBet that are more than 30 calendar days from the date of such transaction(s), We will not accept them for resolution and such transactions will not be subject to resolution by Us.
31.3. Any attempt to circumvent this rule by raising your question or dispute regarding fiat transaction(s) after 30 calendar days on any website's public complaints forum, whether online or otherwise, will not change this.
31.4. WillBet will not be able to assist with any questions or disputes submitted after the stipulated time limit. There are no exceptions to this rule.
NOTE: The English version takes precedence. In case of any disagreement or objection, the English version takes precedence.