Frequently Asked Questions

How do I create a WillBet account?

It's easier than ever! Click "SIGN UP" on the main page of WillBet Casino, fill out the registration form, and click "Create an account." You'll be taken directly to the deposit page, and a welcome email with a verification link will be sent to the email address you provided during registration. Once your account is verified, you can start playing right away!

Am I allowed to have more than one account?

No. To keep things fair, each person is allowed only one account.

I’ve forgotten my password! What should I do?

The fastest way to reset your password is to click "Log In", then select "Forgot Password?" You’ll receive an email with a link to create a new password. It takes about 30 seconds. If you can't reset your password or access your email, contact our customer care team via live chat or email us at [email protected]. Once we verify your identity, we’ll reset your password for you.

How do I add another currency to my account?

Simply sign in, go to "My Account", click "Add Currency", and choose from the dropdown menu.

How can I switch my active currency to another existing one?

Go to "My Account" in your personal profile, check the available currencies in your wallet, and simply select the one you want to set as active.

What currencies does WillBet accept?

You can deposit and withdraw funds using the following currencies: BTC, BCH, ETH, LTC, DOG, USDT, XRP, ADA, BNB, TRX, USDC, SOL.

How long does it take for a deposit to show up in my WillBet account?

Deposits generally appear immediately in the "My Balance" section under "My Account."

Are there any fees for deposits or withdrawals?

WillBet does not charge deposit fees, but players have to cover standard blockchain (gas) fees based on network conditions. For withdrawals, standard blockchain (gas) fees may apply, along with a variable transaction fee that depends on the cryptocurrency used.

What is the minimum amount I can deposit or withdraw?

Deposit and withdrawal limits vary by cryptocurrency and are clearly displayed on the deposit and withdrawal page for your convenience.

Can I buy or exchange cryptocurrency for another currency?

Currently, this function is not available on WillBet.

Are WillBet’s games fair?

Yes! All our games comply with RNG certification and the fairness requirements of our gaming license.

Can I play casino games without spending money?

Yes! Every game has a "Play for Fun" mode so you can try it out risk-free.

Can I play on mobile devices?

Absolutely! Our games are mobile-friendly. Just visit www.willbet.ai and start playing.

What happens if the game I’m playing freezes in the middle of the round?

In rare cases where a game freezes and you haven’t finished your game rounds, the round will usually continue on our server, and winnings(if any) will be credited to your account. We understand how frustrating this can be, so we have a system in place to ensure fairness.

Why do I have some unfinished games showing in my Profile?

If a game was interrupted due to a technical issue, the round may remain unfinished. To complete it, go to "My Account", scroll down to "Unfinished Games", and click "Cancel."

Is my personal information secure with WillBet?

Yes! WillBet Casino uses SSL technology and advanced anti-fraud techniques to ensure your financial and personal information is fully secure. For more details, visit our Privacy Policy page.

How do I submit my documents, and how can I check their status?

Upload the required documents directly in your profile. Sign in, go to the "Documents" page, and upload your files. You can also track their status in the same section.

How long does it take for my documents to be approved?

In most cases, document approval happens immediately after upload. However, in some cases, it may take a few hours. If it’s taking too long, contact us via live chat or email [email protected] for assistance.

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