At WillBet, we are committed to promoting responsible gambling practices and ensuring a safe environment for our users. We understand that gambling should be a fun and recreational activity, but for some, it can lead to compulsive behavior.
Our Self-Exclusion Policy is designed to assist players who may need a break or wish to manage their gambling behavior better.
1. Purpose of Self-Exclusion
Self-exclusion allows players to voluntarily close their gambling account for a specific period or permanently, preventing them from placing wagers, accessing funds, or using any gambling services. It is a proactive measure designed to give users control over their gambling activities and protect them from the potential harms of excessive gambling.
2. Self-Exclusion Timeframes
WillBet offers self-exclusion periods designed to help users manage their gambling behavior more effectively. Players can choose to self-exclude for the following durations:
Temporary Exclusion:This allows users to take a break from gambling for a defined period. The available options are:
- 1 month
- 3 months
- 6 months
- 12 months
Permanent Exclusion:For players who wish to permanently stop gambling on WillBet, a lifetime self-exclusion option is available. Once activated, the account will remain permanently closed, and it will not be reactivated under any circumstances.
All self-exclusion requests can be initiated through our Live Support. Once self-exclusion is in effect, users will not be able to access their account or withdraw funds during the exclusion period.
3. How to Request Self-Exclusion
Players can initiate self-exclusion by following these steps:
- Email Request:Email us at [email protected] using the email address associated with your WillBet account. Include your full name, account ID, and the desired self-exclusion timeframe.
- In-App Request:Navigate to the "Responsible Gambling" section in your account settings and select "Self-Exclusion." Choose your preferred exclusion period from the available options.
- Customer Support:If you require assistance, our Customer Support Team is available 24/7 to help guide you through the process.
4. Immediate Effects
Upon receiving your self-exclusion request:
- Account Closure:Your account will be immediately deactivated for the selected period, and you will not be able to log in, place bets, or deposit funds.
- Ongoing Bets:Any active bets at the time of exclusion will be settled according to our standard terms and conditions. You will not be able to cancel or cash out any bets placed prior to the self-exclusion.
- Fund Management:Any remaining balance in your account will be returned to you, provided there are no ongoing security checks or disputes.
5. Conditions of Self-Exclusion
By opting for self-exclusion, users agree to the following conditions:
- Account Restrictions:You will not be able to access your WillBet account or create new accounts for the duration of the exclusion period.
- No Fund Activity: Deposits, withdrawals, or any form of gambling activity will not be allowed during the self-exclusion period. You will not be able to withdraw winnings or any funds until the exclusion period has passed.
- Pending Bets: Any bets placed before the self-exclusion becomes active will remain valid and will be settled according to our standard terms. Once the self-exclusion period has lapsed, you may withdraw any winnings from qualifying bets.
- No Alterations: Once the self-exclusion is set, you cannot modify or cancel the exclusion period for a shorter duration. The self-exclusion will remain in effect until the chosen period has ended.
- Liability Waiver: This self-exclusion is a voluntary decision initiated by the user. WillBet and its affiliates will not be liable for any gambling activity or losses incurred if you manage to bypass the exclusion process by creating new accounts or using alternate means.
6. Reactivation Post-Exclusion
Once the self-exclusion period ends:
- Your account will be automatically reactivated, and a confirmation email will be sent to the registered email address.
- For temporary exclusions, if you wish to continue your exclusion, you must contact our Customer Support Team prior to the end of the initial exclusion period to extend it.
- Permanent exclusions cannot be reversed or modified under any circumstances.
7. Self-Exclusion for Problem Gambling
We highly encourage users who feel they are losing control over their gambling activities to seek professional assistance. We collaborate with local organizations that specialize in problem gambling and provide help and resources, including:
8. Mandatory Self-Exclusion
In certain cases, if we detect signs of gambling addiction or erratic behavior, we may enforce a mandatory self-exclusion. This will be done in the best interest of the user’s well-being. Affected users will receive communication regarding the duration and details of the exclusion.
9. Monitoring & Enforcement
WillBet employs advanced monitoring systems to detect and prevent self-excluded users from creating new accounts. However, users are responsible for adhering to the terms of their self-exclusion. We take all reasonable steps to ensure compliance with this policy but are not liable for any gambling activity undertaken by the user in breach of their self-exclusion agreement.
10. Liability Waiver
By requesting self-exclusion, you agree that WillBet and its affiliates:
- Are not responsible for any financial losses or continued gambling activity during the self-exclusion period.
- Will not be held liable if you succeed in bypassing the exclusion system through any undisclosed accounts or alternate means.
11. Third-Party Exclusion
Family members or friends concerned about a loved one’s gambling habits can request self-exclusion on behalf of the user. In such cases, we require:
- Written consent from the user (where possible)
- Supporting documents showing the relationship and concern
12. Further Support & Resources
We encourage all users to practice responsible gambling and seek help if needed. For additional resources, you can visit our Responsible Gambling page, which provides tools such as deposit limits, session time reminders, and cooling-off periods.
This Self-Exclusion Policy is designed to protect our users and promote safe gambling practices across all regions where WillBet operates, including Asia, Canada, and Australia. If you have any questions or need further assistance, please do not hesitate to contact our Safer Gambling Team at [email protected]
NOTE: The English version shall take precedence. In the event of any discrepancy or objection, the English version shall prevail.